On NPS, VOC, qual vs. quant, and teams empowered to connect directly with customers w/quotes and help from @mulegirl @RMBanfield and @jmspool link:
Saved links
A saved link is not an endorsement. It's just a thing I read or thought about reading.
Just a reminder the Utopia Fluid Type Scale Calculator by @j98 and @trysmudford is incredibly useful—thanks @clearleft!
OK, this is kind of funny
“The Journal of InfoArch is an international peer-reviewed scholarly journal bridging academia and practice. Its aim is to facilitate the systematic development of the scientific body of knowledge in the field of information architecture: Spring21, 6.1.” ~
The last place I went before all this was Helsinki. Their main library is glorious, envisioned as a living room for the community. Whether you want to read, or study, or have a meeting, or play a game, or record an album, or have a beer, or just…be.
I am currently trying to see what life feels like sans consuming alcohol. (I am on day 55 of 90) Grateful to have discovered @curiouselixirs non-boozy cocktails. What are your go to non-alcoholic drinks when socializing with friends?
"Hierarchical and sequential structures, especially popular since Gutenberg, are usually forced and artificial. Intertwingularity is not generally acknowledged—people keep pretending they can make things hierarchical, categorizable and sequential when they can't."
We recently had a debate about the state of UX - the wonderful @peterme joined as he inspired the discussion with his article 'waking up from the dream of UX' - You can read a few thoughts from @adactio from the chat here
Selling your product to your peers, bosses, or customers is the last step in the design process. We need to keep them engaged, interested, and wanting more. How do you do that? By knowing what you're actually selling.
AHH. My portfolio site is live after 5 years of not having one. I’m excited to do a bit of show-and-tell for the things I’ve been working on: Click around :~) [1/x]
Since moving to Miami a few months ago, I've had a lot of fun exploring my new stomping grounds. I wanted to share what I've found, so I wrote some field notes to give you a peek into what life is like here: Questions/additions welcome!
I am blown away by everyone's feedback to me about my @figmadesign #config2021 talk—so glad it resonated with many. Here's the slides and I plan on iterating on it a bit more. Thank you so much for coming.
FigJam from @figmadesign is my wish come true.
FRIENDS!✨ I'm excited to announce I'm working on an #a11y video course!🥳 🔜 Practical Accessibility: a get-right-down-to-it course for designers & developers who want to start creating more accessible digital products today 💌 Sign Up for updates 👉
This statement from @basecamp's leadership is one we heard from @coinbase and others will follow The push to turn back; to recapture what was, although comforting, isn't possible and soon these leaders will experience the impact of such decisions...
♠ The Alternative CSS principle “Unless you develop a complex product—and even if you do—you probably don’t need half the humungous hunk of CSS you bung at a browser. It’s possible you only need one default and one alternative style for every element.”
Coffee and @hegemonyrules doctoral dissertation on IA:
An update — here's my current approach to note-taking:
RT @gordonbrander: Design deals in wicked problems. Wicked problems are problems for which there is no one optimal solution.
@owltastic Big fonts only 😎
seriously though, i found this tech because of specific problems i wanted to solve around managing complexity within organizations:
I have trouble coming up with a better indictment of contemporary design practice than Juul, borne of Stanford's Product Design program (created by David Kelley, founder of IDEO).
Thoughtfully structured and has some useful links in the resources section: #accessibility #a11y
This is a book that changed my life. I read it as part of a unique freshman seminar elective at @DrewUniversity called Zen and The Art of Critical Thinking. I think about ideas from this book, including the story of the title, every day.
Great article that points out some of the truth of the modern media - that independent ethical news journalism is crucial for functioning societies, but that most journalism doesn’t fit in that category
I have time today, so I'll start here: I can tell this piece was written by a White man. While it may be true that what @jjg sees today horrifies him, the reality is that it's ALWAYS been horrifying to UXers from marginalized communities. A brief thread:
@round I miss Hi.
For those that prefer written form, I’m happy to oblige:
New video for y’all: I learned something from @jasonsantamaria 15 years ago that I still practice in my work every day.
"Where it gets interesting is when you flip the question around." via @adactio #UX #DarkPattern
🎉 ICYMI 🎉 We dropped four free courses with @beep on design systems for designers, developers, and product managers. No matter what your title is, we've got you covered. 😜 Design systems are changing the way we all work. Let's keep evolving together!
Looking for guidance on animation compliance with WCAG 2.2.2 (pause/stop/hide for animation > 5 sec). If you want persistent, ambient animation, how do you do that without needing a pause button? Ex: illo in the footer of
related to this, @pinboard's 2015 talk on data as toxic waste is really, really worth your time (I'd argue this is auseful frame for data you not-quite-coerce people to produce, like ratings, as well as data you just take via surveillance)
Organizing ideas through sheer force of will is difficult, and I am lazy. Luckily there may be another way? Given the right mechanisms, and enough energy and time, systems can self-organize.
It might be tempting to hide the high-fidelity artifacts from stakeholders, and use them only in your experiments. After all, more realistic = more better, right? Wrong - if you show something that looks 90% done, you'll miss crucial "30%" feedback. 4/🧵
SO EXCITED to see this Systems Thinking for Journalists toolkit from @heatherchaplin and @JournoDesign. Well executed and incredibly necessary.
I must have bought 10 copies of "Just Enough Research" by @mulegirl for young designers over the last few years. Great handbook.
Two brief design posts: Embracing Design Constraints Underlines Are Beautiful Or you know, just take some off-the-shelf design system that was built by some amorphous org that never tested with users, let alone your users.
Two brief design posts: Embracing Design Constraints Underlines Are Beautiful Or you know, just take some off-the-shelf design system that was built by some amorphous org that never tested with users, let alone your users.
They're Wrong (because they aren't the same thing) but they're not wrong, because the titles are wildly conflated at most orgs. Smart(er) orgs know that job titles and roles are not the same thing:
Do you think this is true? Or should we expect someone to specialize? (It depends, I'm sure!) “If someone is asking you to do content strategy, content design, UX writing, and copywriting, he or she is asking you to be a unicorn! 🦄” — @lauxcritora
If someone tells you they have built an accessible tool-tip, they probably haven’t. Especially if there is no consideration for touch users. As always, @codingchaos has the scoop:
Early Saturday morning, reading @Abebab 's "The Impossibility of Automating Ambiguity" 😻 ✨🌻 Will report on key findings a bit later 🌈
Enjoying reading in the front room, with the sounds of summer Stockholm suburbs via the open windows, yet with @craigmod’s ambient film loops eg from his recent walk in 🇯🇵() on the TV (as if @bryanboyer’s very slow movie player)
PODCAST: #ContentOps expert @rahelab shares insights on building and managing growing content functions. Plus, learn five major business drivers to address with Content Operations. #ContOps
“The running joke is that any discipline eventually figures out a way to define itself, such that all disciplines are part of it.” — @eaton on Content Strategy Insights with @LarrySwanson Too. True.
of course i missed the direct link to the episode 😳
As a remote team, one of the things we do to stay connected is play games on Friday afternoons. Sometimes, when we play , the drawings become part of our custom @SlackHQ emojis.
The open-source @health_icons project now has a Twitter account. Follow along if you'd like to see when we update with new, free icons or other news:
One of the advantages to learning CSS is that you can use it to enforce (and reinforce) accessibility in your projects. You cannot do this solely with class-based utility tooling.
I just added “Origins of AI in cybernetics” to Pangaro Cybernetics on #Vimeo:
I was looking for a short explanation of how the origin of artificial intelligence can be traced to cybernetics, and sure enough, @paulpangaro explains it terrifically in exactly 8 minutes #AI
@kevintwohy “Situated software, by contrast, doesn’t need to be personalized—it is personal from its inception.”
sudo apt update; pip install -U cryptography; sudo apt remove python3-openssl -y; sudo apt autoremove; pip3 install -U cryptography;
@bigger_room @reckoner165 The first is this
@bigger_room @reckoner165 And the third is a companion to the second
@bigger_room @reckoner165 The second is this
@johncutlefish Could it have something to do with looking at one of their privacy policies? 😳
Custom, personal tools for computers are precisely why iOS is so scary (depressing?) — it's almost impossible to build a tool like Monocle for iOS, and yet building a tool like this (independently, self-driven) is *fundamental* to computing itself:
if you stick before a url (to, like, say, a new yorker article) it does a pretty damn good job at cleaning it up and making it kindle friendly
Surprising absolutely no one: “94% of the Largest E-Commerce Sites Are Not Accessibility Compliant” Kinda like the site reporting it (I mean, fill out those blank `alt` attributes and maybe throw a `lang` on the page at least).
I mean, if you want a click-bait headline that focuses on a specific issue that not everyone can guess: “An HTML Element Potentially Worth $18M to Indiegogo Campaigns” And the site (mine) hosting that article is mostly accessible.
Pretty good rule: "If you need to do something once, use a GUI (Excel). If you need to do something ten times, use hotkeys and shortcuts. If you need to do something a hundred times, write a script (R)."
Reading the NIST proposal for identifying and mitigating bias in AI, and having *thoughts*. First, there is a lot to like here, and I'll definitely come back to that. But in this thread, I just want to vent a bit. #AIethics #ethNLP
Pssst! @halvorson is writing a new book! She's exploring the role of content leadership in orgs that excel at #CX. We talk about that and much more, including #ContentDesign, @ConfabEvents, @ButtonConf, and diversity and inclusion in #ContentStrategy.
Oh hallelujah — it looks like someone redesigned the weather underground weather viz (which is bar-none the best weather viz around) and made it more beautiful and uncoupled from IBM ownership:
I ❤️ using Stark for Chrome
@johncutlefish I recently splurged on a set of three of these and am glad I did. They are very solid, hold magnets nicely, and are useful both vertically and laying down.
@johncutlefish @satyanadella I think you’re referencing this concept:
I am selling my houseboat on its mooring in central London - just a couple of minutes from Tower Bridge & Tower Hill station. If you want a small place in the city, you'll go a long way to find a less expensive and more relaxing spot than this:
I am like BAM! and BAM! with these new podcast episodes—so excited about these conversations, and can’t release them fast enough. Next up is @jrc_collins, who has A+ insights about the various content specialities and how they fit together.
Luggage nerds rejoice! @SFBags just released a travel backpack that rivals the @tombihn Aeronaut 30. Designers of all stripes should enjoy watching the explainer video.
If you were looking for a clear, well-cited essay on the problems with accessiBe’s product — and the frightful tactics the company’s used to silence critics — here you go:
I had dismissed this bag before, much as I love my Everyday Backpack from @peakdesignltd, because I don’t want to go all the way up to 45L, but a look at the explainer video on the product page is seductive.