2021 was @superfriendlyco’s worst year. Here’s why and what 2022 will look like.
Saved links
A saved link is not an endorsement. It's just a thing I read or thought about reading.
Is your purpose and strategy unclear? Are your teams struggling to see where they fit? Is their hard work wasted?
“By focusing on the outcome your customers want, your team can solve for this outcome in new and innovative ways”
Content design is a young discipline, and the ways in which it’s practiced change so often that people are inventing new rules, tools and approaches all the time. That helps everyone innovate, especially when they share them out. Strong content designers need to have great flexibility, adaptiveness and be active listeners – because you’re always looking for cues about what people really care about and the problems they’re really experiencing.
Some competencies overlap with others or don’t align with how we work
Listening to @rahelab and @eaton talk about CMSs = #content #nerdvana
.@jpinsk is NOT sorry for his delay and you know what, neither am I
Added new references to historical works by movers and shakers in the ‘Canon of User Experience’. More to come. #UXcanon
I see a lot of opportunity here for content designers, who are going to become the Legal Department's best friends.
Kill Your Personas. How persona spectrums champion real… | by Margaret P | Microsoft Design | Medium
"European regulators have ruled that the technical framework underlying those obnoxious and ubiquitous consent banners that have blanketed the internet for years are actually a violation of Europe’s General Data Protection Regulation."
His definition of secrets isn’t the one you grew up with. He’s not talking about spreading gossip or talking behind people’s backs. Rather, Thiel defines secrets as important truths about the world that other people don’t yet realize. They are keys into hidden chambers of knowledge, free from the distortions of lies and propaganda.
Mimetic Theory rests on the assumption that all our cultural behaviors, beginning with the acquisition of language by children are imitative.
I admire what Jeff Bezos built at Amazon, and what they've done for innovation and consumers. But they cannot operate their logistics/supply chain business at a huge loss, paid for by AWS, to stop competition. That's why we have antitrust. My WSJ op-ed:
Now accepting applications! Join a focused, expert-guided program to help you take the next step in your UX content career, led by @ScottKubie. I’ve known Scott for years … this will be GREAT. ⭐️
"You lose friends to marriage, to parenthood, to politics... to success, to failure, to flukish strokes of good or ill luck. (Envy, dear God—it’s the mother of all unspeakables in a friendship, the lulu of all shames.)" HT @kottke
☁️ I don't quite know why I made this, except to publish something soft and weird and useless. I hope you like it.
Maybe I'll clean this up and flesh it out at some point, but here's a little CSS/HTML diagram of how the cascade works:
A common mistake in design portfolio presentations is assuming interviewers want to hear a profound narrative about the product problem. We don't. We want to hear about *your challenges* while working on the product problem.
@scottkubie @karenmcgrane @abookapart @theledu @louisrosenfeld @kissane Firm agree. @Abby_the_IA’s How to Make Sense of Any Mess is an awesome gift on the IA front too:
The radical act of letting things hurt – how (not) to help a friend in sorrow, or, some of the most helpful advice on being there for a loved one suffering
I amended another accessibility bug report at mermaid-js: Hilariously, this 2021 bug was opened after the 2019 bug was closed due to inactivity. From the school of “it’s no longer a bug if we ignore it for 2 years!” I expected more vetting by GitHub.
Our guest house is up on AirBnB now if you need a break this spring or summer:
This is pretty brutal
(That screenshot is from , which, on first skim, seems *exceedingly* clear and good.)
@doriantaylor '-site: has become one of my favorite search operators
@berkun @peterme I thought I found it but instead I found DIFFERENT advice for designers from ‘The Wire’
This is how I encourage clients to tackle strategy. However, the “diagnosis” component takes time, money, and real talk. Leadership often prefers to spend money on Doing the Thing … and real talk can be scary. But this approach brings lasting change.
Laura Griffee shares the details behind the Polaris v9.0.0 release and how we’re laying the groundwork to increase token adoption in the admin and rework our existing range of token values.
Sharing my passing thoughts and Q&A's on content strategy, content design, and UX writing more on TikTok of late. No dancing, no filters, just me talking. Having fun so far!
“A good craftsperson understands the strengths and weaknesses of each model and uses it appropriately, while a poor craftsperson generally blames their tools.” — Andy Budd
Dude who invented NPS, sick of surveys (from 2016)
There are architectural mullets, too. Neighborhood-conforming in the front. Party in the back.
I'm thrilled to announce @cydharrell as our next Chief Digital Services Officer. Cyd’s wealth of experience in government technology and user-centered design will help us strengthen and transform how we connect services directly to people. Read more: