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“People keep framing burnout as an individual problem. If you’re really going to try and make a dent in the problem and get to a better place, you’re going to have to not just focus on the people and fix them, you have to focus on the job conditions.”

working on lessons for a workshop on content design and structured content specifications for a CMS. Came across this excellent guide to data types. Essential to a successful CMS implementation.

NEW REPORT: We are calling for an outright ban on the use of AI & automated systems in criminal justice to ‘predict’ criminal behaviour & profile people. Our report demonstrates why, detailing the damaging impact of these systems on people across Europe➡️

Dive into our latest collection to understand how to create accessible colors and seamlessly integrate them with your design system 👇

Hannover Messe Graphic System Cool color patterns for the branding of the biggest industrial fair in the world! Perfect execution of the abstract shapes and patterns. Have a look, but also read so you don't miss info about the whole concept.

“OKRs ONLY work for empowered teams, otherwise they are a travesty” as ever, wise words from @cwodtke

I am happy to let overlay vendors spend money eating each other, but I am not happy when they use my name or my work to do so. Last week I found #UserWay did just that, so I wrote a grumpy: #UserWay just removed the page. I leave you to speculate why.

@dburka @indexaward Geranium is outstanding.

Raised an issue to look at how we could make @Drupal issues less “in your face” about code until that’s what the issue is actually about:

Psst. Underline your links in body content. After all, underlines are beautiful. Because form ever follows function. It is weird to see people fight this so fervently.

The UK Gov accessibility team got a sense that revealing fields inline on forms based on user selections was causing some issues. So they tested it. And yup. Slides: Partly due to code, partly user expectations.

The UK Gov accessibility team got a sense that revealing fields inline on forms based on user selections was causing some issues. So they tested it. And yup. Slides: Partly due to code, partly user expectations.

the miracle of cables

Thinking about weird web3 energy. Digital feudalism, NFTs, Carlota Perez, and eldritch emergence.

Web users are task oriented; they aren’t thinking about who they are. In audience-based navigation, people must ask themselves who the site thinks they are and what type of content that type of person wants. All these questions increase users’ cognitive effort, and people haven’t even made it past the navigation yet. Users feel anxious that the information they see might be incomplete or incorrect. When users feel

It’s always nice to see when a company understands what employees want for benefits 👏 @PolarSignalsIO

"A new study adds up the external costs that ride-hailing trips generate and finds them to be higher than those taken in a private vehicle" (Remember how these services were initially 'sold'? Car-based solutions are no answer to problem of cars.)

This website has the best content design and marketing copy writing I have ever seen in so many ways.

@somefinetweets Fav resource so far is Preethi Kasireddy’s free email course: It starts with a foundational intro to the history of money and builds from there. No sensationalism, just good insights

Good piece by @TonyByrne at the @realstorygroup on the challenges Acquia faces turning a suite of acquired products into a coherent platform. It's a problem many vendors have, but it's relevant RE their @Widen acquisition.

Introducing Accessibility Whiteboarding with Stark for FigJam! ✏️ 🗒️ 💜 Check accessibility tasks off your lists to track cross-discipline progress, leave sticky notes to discuss action items, expand your knowledge on specific a11y topics & more.

This is a better image that all of those news stories that show empty shelves and just inspire more hoarding.

I started my own version of something like this. Pretty ruff for now but I have such grand ideas for this puppy.

I haven't even read this yet but I already started cheering at the title

Facebook is planning to rebrand the company with a new name: My money is on 'Meta' and .

Facebook is planning to rebrand the company with a new name: My money is on 'Meta' and .

If we're talking "human-centered design", the ROI of design only works if business interests and user interests are *already* aligned. How to align business success with ethical action is the conversation to have. (It often requires regulation.)

A reminder that management is not leadership. Tips for better IC relations: 1) Keep manager's meetings to manager's topics: operations, staffing, logistics, etc. 2) Create spaces for leadership conversations (i.e. vision) and invite relevant senior IC's.

You should sign up for Critical UX: My generation was taught that a career in UX would change the world for the better. It’s as if talking about users gives you some sort of ethical auto pilot. It’s a harmful lie that I repeated, and I’m sorry.

Unless you are working on content that is getting carved into a monument or put on a plaque being sent into space for future civilizations to find, you have my permission to relax.

Are we really going to have to say MAANG

Designers should be reading HBR. They've been doing a lot of useful stuff lately, and it's pretty well designed.

Not a single adtech executive has reached out to congratulate us on our new venture, and that should tell you everything you need to know.

Who will build the world your customer journeys take place in? Who is intentionally concerned with the design and stewardship of that world? That work, to me, is content work.

Once in a while, an opportunity comes along that is so interesting I simply cannot say no…

I published the transcript of my talk, The State Of The Web: Here’s the video: And here are the slides:

I published the transcript of my talk, The State Of The Web: Here’s the video: And here are the slides:

I published the transcript of my talk, The State Of The Web: Here’s the video: And here are the slides:

I published the transcript of my talk, The State Of The Web: Here’s the video: And here are the slides:

If you’re looking for a *very* good primer on contemporary @RWD techniques, that @adactio wrote a downright EXCELLENT one. Strongly recommended:

Hats off to McKinsey. It's one of the most insightful posts of 2011 predicting future trends in that year -

Please give this a try, and share your new cool non-Mercator maps with us! It's an initial release which may have a few rough edges, so don't hesitate to report issues. Hopefully non-Mercator maps will get more popular on the Web now. 😊 More about v2.6:

@jonathontoon As a companion to the org chart, I hope you have a career progression framework showing how an employee can advance through either a managerial track or an individual contributor track. Look at what CharlieHR did:

@smdiehl For any engineer who hasn't realized this fact yet: I encourage you to check out ostensibly *technical* guides about web3 applications. Get it directly from the source! It's all empty technobabble that glosses over intractable technical issues.

Business consultants and bookkeepers, the Deloittes, Accentures, and the McKinseys are ready to drop in and “hit the ground running”. Like they dropped in and hit the ground running selling design a couple of years ago. A couple of years back, banks, consultants and bookkeeping companies, bought a couple of agencies, and now they broadly claim they’re devs and designers. Bookkeepers are specialists in UX, IOT, VR, and blockchain. It’s bizarre. They have hired excellent designers. But you can’t buy design culture. Their culture still pushes expensive pseudo-objective pyramids and piecharts in dressed up PowerPoint presentations that claim to know the future.