Untitled (https://www.latimes.com/politics/story/2021-10-21/california-tried-to-save-the-nation-from-the-misery-of-tax-filing-then-intuit-stepped-in)
Description
If we're talking "human-centered design", the ROI of design only works if business interests and user interests are *already* aligned. How to align business success with ethical action is the conversation to have. (It often requires regulation.)