Ben Holliday » From product to a service mindset

s a set of values or principles, a product mindset is often described as putting user-centricity at the forefront of work, with decisions and agile development being driven by an understanding of users’ needs, behaviours, and pain points. However, in reality, it’s still all too common for teams to use user-centred approaches, but without truly thinking and acting in ways that question the effect decisions have beyond their immediate delivery focus